Customer Success Manager

About RAY

RAY helps multi-location businesses improve their Local SEO, Online Reputation and Customer Experience through AI.

Our purpose is to accelerate business success by unlocking the potential of technology. Because we believe that technology can give everybody the same chance at success.

About the Role

We are hiring a full-time Customer Success Manager to join our fast-growing Latam team and support our growing customer list, located in Buenos Aires.

We are looking for a Customer Success Manager who has 2-4 years of experience with retaining and expanding a book of business, with a particular emphasis on retail and the physical stores vertical, and proven results of exceeding expansion and upsell targets.

You will:

  • Enable true success of our business customers, meaning they are happy to use RAY
  • Own and nurture your own pipeline of potential upsell and renewal opportunities within your growing customer base with a consultative approach
  • Design, implement and improve the onboarding process to help new clients reach the a-ha moment quickly
  • Manage the lifecycle of each of our clients by establishing and maintaining rapport and a trusted relationship
  • Proactively identify our customer’s needs, always thinking of ways to improve their experience with RAY
  • Deliver tailored value propositions to your prospects through presentations and live product demos
  • Collaborate effectively within the Sales, Product and Marketing teams
  • Provide feedback on product improvements that will drive revenue
  • Consistently look for ways to streamline our customer experience and operations, improve processes, and develop better data on our customers and products

You have:

  • Valuable and relevant customer success experience
  • Experience building a Customer Success process or equivalent experience over 2-4 years
  • Experience working with SMBs and MidMarket clients
  • Proven track record of exceeding renewal and upsell targets and agreed KPIs
  • Target-driven mentality and a fearless approach to your work
  • Experience working with Hubspot or similar CRM
  • Experience working with Intercom
  • Excellent verbal and written communication skills
  • Ability to work independently, prioritize, and manage time effectively
  • Fun speaking with people on the phone, over zoom, or via email and helping them achieve their goals
  • Experience working within a Saas startup environment is a plus