Implement your mystery shopper strategy digitally

with in-store customer feedback, Google reviews and social networks.

Recognized by G2 as a leader in Reputation Management


of marketers believe analytics are essential to understanding customers


of marketing spend is saved by having integrated marketing & analytics


increase in impressions for RAY clients leveraging the full platform

Why use RAY to execute a mystery shopper strategy?

Get feedback in branch and social networks

Our RAY finds problems and opportunities in the operation

Improve customer experience

Identify problems in the operation

Analyze how changes affect customers

Increase sales

In a world of social media and online reviews, implementing mystery shopper is critical.

Real-time feedback from customers in branch


Our game-incentivized surveys help your customers give us feedback about their in-store experience.

Customer feedback on social networks and Google


Our AI analyzes every review on Google and every comment on your brand’s social media, and all in real time.

Follow the evolution of the brand and each branch


Our AI categorizes comments for your keywords.

No more crises: our AI detects problems and sends alerts to your team


Receive real-time alerts of significant changes in customer experience for the keywords that matter to your operation.

With a 30-minute session


We’ll delve into your brand’s needs regarding managing your online reputation.

We take feedback seriously

If you want to know more about us, just read the reviews. Our customer success team regularly wins best-in-class awards. Our online reputation management software consistently receives top ratings from reviewers on Google, Capterra, Facebook and G2