What is WhatsApp for restaurants?
WhatsApp for restaurants is the use of WhatsApp Business or WhatsApp API as a customer service and sales channel. It allows receiving orders, confirming reservations, answering inquiries, and sending promotions from an official business number with quick replies and product catalog.
Why it matters for restaurants
- Serve customers on the channel they already use daily
- Receive orders without paying delivery app commissions
- Send confirmations and promotions with high open rates
Example applied to a restaurant
A family pizzeria in Guadalajara enabled WhatsApp Business to receive orders. With a product catalog and quick replies configured, they reduced service time from 4.5 minutes to 45 seconds per order. They now receive 58 weekly orders via WhatsApp without hiring additional staff.
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