What is WhatsApp automation for restaurants?
WhatsApp automation uses bots and programmed responses to serve customers without human intervention. It includes welcome messages, FAQ responses, order confirmations, and post-sale follow-up, all automatic.
Why it matters for restaurants
- Respond instantly during hours when there's no staff
- Handle multiple conversations simultaneously
- Free the team from repetitive tasks
Example applied to a restaurant
A pizzeria in Santo Domingo received 73 daily WhatsApp messages, most asking about hours, delivery zones, and if they accepted cards. They configured a bot with automatic responses to the 15 most common questions. 64% of inquiries are resolved without human intervention.
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