What is Reservation automation for restaurants?
Reservation automation uses software to receive, confirm, and manage reservations without manual intervention. It includes real-time availability, automatic WhatsApp/SMS confirmations, reminders, and automatic waitlist.
Why it matters for restaurants
- Receive reservations 24/7 without staff attending
- Reduce no-shows with automatic reminders
- Free staff time for in-restaurant service
Example applied to a restaurant
A sushi restaurant in Buenos Aires lost 14% of reservations to no-shows. They implemented automatic confirmation 24 hours before and reminder 2 hours before via WhatsApp. No-shows dropped to 5.2%. They also freed the host from managing calls, enabling better reception service.
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