What is Online reservations for restaurants?
Online reservations allow customers to book a table from the restaurant's website, Google, or social media without calling. The system automatically confirms, sends reminders, and updates availability in real time.
Why it matters for restaurants
- Reduce phone calls and free up staff time
- Decrease no-shows with automatic confirmations and reminders
- Capture customer data for future communication
Example applied to a restaurant
An Italian restaurant in Santiago received 34 daily calls for reservations, keeping one person busy almost full-time. They implemented online reservations with automatic WhatsApp confirmation. Calls dropped to 8 daily and no-shows fell from 18% to 7% thanks to reminders.
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