What is Customer service automation for restaurants?
Customer service automation uses technology to answer frequent inquiries without human intervention. It includes chatbots, automatic replies, SMS/WhatsApp confirmations, and interactive FAQs. It frees staff for tasks requiring personal attention.
Why it matters for restaurants
- Answer frequently asked questions instantly
- Confirm reservations and orders automatically
- Reduce staff workload during peak hours
Example applied to a restaurant
A taco chain in Costa Rica received 89 daily messages asking about hours, location, and menu. They implemented a chatbot that answers these inquiries automatically. 81% of questions are now resolved without human intervention, freeing the team to serve tables.
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