What is Automated service for restaurants?
Automated service uses technology to answer inquiries and execute actions without human staff. In restaurants it includes chatbots for orders, automatic social media replies, SMS reservation confirmations, and interactive voice systems.
Why it matters for restaurants
- Handle inquiries outside business hours
- Reduce wait times during peak hours
- Scale service without hiring more staff
Example applied to a restaurant
A fast food restaurant in Panama had 4 employees dedicated to answering phone and WhatsApp. They implemented automated service for frequent inquiries and basic order taking. They reassigned 2 employees to kitchen, reducing prep times without affecting service.
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