What is Conversational AI for restaurants?
Conversational AI is technology that allows machines to understand and respond to written or spoken natural language. In restaurants it's applied in chatbots that take orders, answer menu questions, manage reservations, and handle basic complaints.
Why it matters for restaurants
- Understand complex orders with modifications and preferences
- Maintain natural conversations without rigid menus
- Learn from interactions to improve responses
Example applied to a restaurant
A sushi restaurant in CDMX implemented conversational AI on WhatsApp. The bot understands orders like 'I want 2 salmon rolls without cucumber and one tuna with extra avocado'. 71% of orders are completed without human intervention with average time of 1.2 minutes per order.
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